General Manager(04461) - 1201 Cole Mill Rd.

Domino's • Durham, NC

102d

About The Position

The General Manager (GM) is responsible for leading a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and correctly. The GM will oversee total store operations, ensuring that the store runs according to Domino’s Operation Evaluation Review standards. This includes managing the opening and closing procedures, conducting nightly product inventory counts, and ensuring the store is set up properly to receive orders on time. The GM will also be responsible for maintaining staffing levels, creating employee schedules, and training the General Manager in Training (GMIT) on all aspects of store operations.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Responsible for end of the night bank deposits when closing.
• Conduct nightly product inventory count when closing.
• Ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Ensure the store is running according to Domino’s Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding any aspect that impacts business operations.
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
• Actively train the GMIT on all aspects of store operations.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• Create and maintain an employee schedule based upon labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Handle dispute resolution and ensure every unhappy customer is a returning customer.
• Ensure vehicles used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino’s standards of orders delivered on time.
• Read and understand P&L ledger.
• Uphold Domino’s standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Speak and write clearly and comprehend using a computer-based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees