General Manager(04461) - 1201 Cole Mill Rd.

Domino's • Durham, NC

183d

About The Position

The General Manager (GM) will lead a team of delivery drivers and customer service representatives (CSRs) to ensure that orders are expedited quickly and correctly. Responsibilities include managing end-of-night bank deposits, conducting nightly product inventory counts, and ensuring the store is properly set up for opening. The GM will foster a sense of urgency with each order and ensure that the store operates according to Domino’s Operation Evaluation Review standards. The role involves overseeing total store operations, communicating with other managers and staff about business operations, and calculating product and ingredient needs for bi-weekly deliveries. The GM will also actively train the General Manager in Training (GMIT) on all aspects of store operations, maintain appropriate staffing levels, create employee schedules, and handle customer disputes effectively.

Requirements

• Experience in a managerial role.
• Strong leadership and team management skills.
• Ability to handle cash and financial transactions.
• Excellent communication skills, both verbal and written.
• Ability to read and understand financial documents.
• Customer service experience.
• Ability to work in a fast-paced environment.

Nice To Haves

• Experience in the food service industry.
• Familiarity with Domino’s operations and standards.
• Previous experience in training staff.

Responsibilities

• Lead a team of delivery drivers and customer service representatives.
• Ensure orders are expedited quickly and correctly.
• Responsible for end-of-night bank deposits.
• Conduct nightly product inventory counts.
• Ensure the store is set up properly for opening.
• Foster a sense of urgency with each order.
• Ensure store operations meet Domino’s standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding business operations.
• Calculate product and ingredient needs for deliveries.
• Train the GMIT on store operations.
• Maintain staffing levels according to business needs.
• Create and maintain employee schedules.
• Collect money and signed credit card receipts from delivery drivers.
• Ensure delivery vehicles pass inspection.
• Assist with routing delivery drivers for optimal service.
• Read and understand P&L ledger.
• Uphold grooming and uniform standards.
• Promote pizza products, specials, and promotions.
• Provide quality customer service to internal and external customers.
• Contribute to a positive team atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees