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The position involves maintaining complete knowledge of and compliance with all departmental policies, service procedures, and standards. The role requires anticipating guests' needs, responding promptly, and ensuring positive guest relations. Responsibilities include resolving guest complaints, monitoring cleanliness and organization of work areas, and performing various maintenance tasks as assigned by the Director of Engineering or Chief Engineer. The position also involves scheduling work in accordance with the preventative maintenance program and performing electrical and plumbing work orders, as well as general maintenance tasks.