General Liability Claims Representative-Hybrid

Texas Roadhouse • Rochester, MN

24d • Hybrid

About The Position

Ready to Love Your Job? Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs! Why This Role Rocks As a key member of our Risk Management team, you’ll play a vital role in protecting our brand and ensuring our guests receive the Legendary experience they deserve. When an incident occurs, you’ll step in as the calm, caring, and solution‑focused professional who helps uncover what happened and supports both our guests and our restaurants. This is a high‑impact role where your investigative skills and customer‑first mindset make a real difference every day. This position will work a weekly hybrid schedule of 3 days in the office at the Support Center, and 2 days remote.

Requirements

• High School diploma required; additional education preferred (experience may substitute for education)
• At least 3 years of experience handling premises liability claims
• Excellent communication, attention to detail, and problem‑solving abilities

Nice To Haves

• Strong customer relations or operations support background is a plus
• Proficiency with Microsoft Office, Outlook, Workday, and RMIS platforms is a bonus

Responsibilities

• Review and analyze incident reports from restaurants to determine investigation needs
• Conduct recorded interviews with employees, guests, witnesses, and restaurant leadership
• Collect and evaluate key records such as video, photos, weather data, and vendor documents
• Document all claim activity within the Risk Management Information System (RMIS)
• Assess liability, establish appropriate reserves, issue payments when necessary, or provide formal denials
• Share loss‑control insights with operations, training, and facilities teams
• Follow established Claim Handling Best Practices
• Handle proprietary and confidential company information with discretion
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
• Generous time off including vacation, parental, donor, and bereavement leave
• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
• Convenience services like car detailing, dry cleaning, and even spray tans
• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
• Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals
• Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED