General Liability Claims Processor

Texas Roadhouse-posted 8 months ago
Strathmr Mnr, KY
Food Services and Drinking Places
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This position determines liability for guest's personal property damage and non-injury claims, reports on findings and brings resolution to product and general liability claims. Licensed Claim Representatives will review all liability determinations.

  • Processing product liability, personal property and non-injury general liability claims.
  • Interviewing employees and guests with knowledge of a reported event and making a liability determination based on the investigation.
  • Review surveillance footage to assist in determining liability.
  • If a claim is denied, explain rationale to guest and prepare denial letters.
  • If guest's injury needed medical treatment, give appropriate instruction and information on how claim will be further processed.
  • Clear and concise documentation of incident related activity including investigation, photos, video, and recorded statements.
  • Process payments of third-party vendors invoices.
  • Processes incoming and outgoing mail.
  • Provides administrative support to Claim Representatives by requesting medical records, preparing contact letters and other outgoing correspondence.
  • Collaborate with guest relations on claim submissions.
  • High School Graduate or above.
  • Minimum 1 year of administrative experience required.
  • Working knowledge of food preparation and full-service restaurants a plus.
  • Microsoft Office products, database programs, and email programs required.
  • Interpersonal phone skills.
  • A choice of medical plans that are best in class.
  • Dental and Vision Insurance.
  • Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave.
  • Adoption Assistance.
  • Short-Term and Long-Term Disability.
  • Life, Accident and Critical Illness Insurance.
  • Identity Theft Protection.
  • Employee Assistance Program.
  • Business Travel Insurance.
  • 401(k) Retirement Plan.
  • Flexible Spending Accounts.
  • Tuition Reimbursements up to $5,250 per year.
  • Quarterly Restricted Stock Units Program.
  • Annual holiday bonus.
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