General Liability Claims Processor

Texas Roadhouse • Strathmr Mnr, KY

283d

About The Position

This position determines liability for guest's personal property damage and non-injury claims, reports on findings and brings resolution to product and general liability claims. Licensed Claim Representatives will review all liability determinations.

Requirements

• High School Graduate or above.
• Minimum 1 year of administrative experience required.
• Working knowledge of food preparation and full-service restaurants a plus.
• Microsoft Office products, database programs, and email programs required.
• Interpersonal phone skills.

Responsibilities

• Processing product liability, personal property and non-injury general liability claims.
• Interviewing employees and guests with knowledge of a reported event and making a liability determination based on the investigation.
• Review surveillance footage to assist in determining liability.
• If a claim is denied, explain rationale to guest and prepare denial letters.
• If guest's injury needed medical treatment, give appropriate instruction and information on how claim will be further processed.
• Clear and concise documentation of incident related activity including investigation, photos, video, and recorded statements.
• Process payments of third-party vendors invoices.
• Processes incoming and outgoing mail.
• Provides administrative support to Claim Representatives by requesting medical records, preparing contact letters and other outgoing correspondence.
• Collaborate with guest relations on claim submissions.

Benefits

• A choice of medical plans that are best in class.
• Dental and Vision Insurance.
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave.
• Adoption Assistance.
• Short-Term and Long-Term Disability.
• Life, Accident and Critical Illness Insurance.
• Identity Theft Protection.
• Employee Assistance Program.
• Business Travel Insurance.
• 401(k) Retirement Plan.
• Flexible Spending Accounts.
• Tuition Reimbursements up to $5,250 per year.
• Quarterly Restricted Stock Units Program.
• Annual holiday bonus.

What This Job Offers

• Industry: Food Services and Drinking Places
• Education Level: High school or GED