General Liability Claims Adjuster - Property/Casualty Insurance

Midwest Family Mutual Insurance Company•Urbandale, IA

1d•Remote

About The Position

Midwest Family Mutual Insurance Company (MFM), headquartered in Urbandale, IA, has been a trusted insurance provider since 1891. As a super-regional mutual insurer, we deliver top-tier personal and commercial coverage across multiple states. We prioritize financial stability, customer service excellence, and innovation, fostering a collaborative and forward-thinking work environment. MFM is proud to be a full-time, work-from-home company, providing employees with the flexibility and support to thrive remotely. Position Overview Join our team as a General Liability Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. This role demands strong analytical abilities, sound judgment, and top-tier customer service to support agents and policyholders.

Requirements

2+ years handling Commercial Liability claims, inclusive of litigation experience.
Strong negotiation, analytical, and problem-solving skills.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Word and Excel.
Highly organized with keen attention to detail.
Ability to work independently in a fully remote setting.
Experience with mediations, arbitrations, and settlement negotiations.
Strong collaboration with legal counsel and claims teams.

Responsibilities

Investigate & Evaluate – Conduct in-depth claim investigations, gather recorded statements, and determine coverage
Reserve Management - Timely & Adequate reserving.
Document Management – Maintain organized, professional claim files, reports, and communications
Negotiate & Resolve – Strategically negotiate settlements to achieve fair, timely resolutions.
Stay Current – Keep up with evolving legal statutes, policy conditions, and industry trends.
Navigate Technology – Operate seamlessly within a paperless Claims Management System.
Engage in Legal Proceedings – Travel as needed for depositions, mediations, and trials.

Benefits

Comprehensive Benefits Package – Enjoy competitive health, dental, and vision insurance.
Retirement Planning – 401(k) with company match and a Defined Benefit Pension Plan to help secure your financial future.
Work-Life Balance – Generous paid time off and company holidays.
Professional Development – Opportunities for ongoing training and career growth.
Wellness Support – Employee assistance programs and wellness initiatives.
Technology Stipends – Support for home office setup and remote work tools.
Autonomy & Flexibility – Thrive in a fully remote, supportive work culture.
Growth & Development – Expand your skills in a dynamic claims environment.
Impactful Work – Make a real difference by ensuring fair and timely claim resolutions.
Innovative Culture – Be part of a company that values forward-thinking and continuous improvement.