General Evaluator, Patient Services / Access Specialist (non-clinical)

Hippocratic AI

1d

About The Position

We are seeking a Patient Access Evaluator to review and assess patient-facing Voice AI interactions focused on benefits navigation, coverage explanations, affordability, and access next steps. In this contractor role, you will listen to and interact with AI-led calls and evaluate whether the agent provides accurate, clear, and helpful guidance aligned with real-world patient access workflows. This role is ideal for someone with hands-on experience in patient access, benefits investigation, reimbursement support, or financial navigation, who is comfortable making judgment calls on insurance-related conversations and holding AI-driven interactions to the same standard as an experienced human access specialist. You’ll work on a flexible schedule, typically averaging 10–20 hours per week, reviewing calls and documenting structured feedback using predefined evaluation criteria.

Requirements

• 2–5+ years of experience in patient access, benefits investigation, reimbursement support, or financial navigation.
• Direct experience communicating with patients about insurance coverage, benefits, or affordability.
• Strong written and verbal communication skills.
• Ability to make clear, precise judgment calls when evaluating AI performance.
• Fluency in English.
• Reliable access to a computer and high-speed internet.

Nice To Haves

• Experience supporting specialty therapies or complex benefit structures.
• Familiarity with hub services, patient support programs, or access-related call workflows.
• Experience using access or reimbursement tools (e.g., CRMs, hub platforms, call review systems).
• Fluency in an additional language.
• Exposure to digital health or AI-enabled support tools.

Responsibilities

• Listen to and evaluate Voice AI calls related to insurance coverage, benefits explanations, prior authorization basics, affordability, and access next steps.
• Assess accuracy, clarity, tone, and appropriate escalation handling.
• Identify misinformation, patient confusion, or incomplete guidance related to benefits or access.
• Score calls using defined rubrics and provide clear, actionable feedback.
• Flag potential risks impacting patient understanding, access, or follow-through.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees