General Evaluator, Clinical Trial Patient Experience

Hippocratic AI

9h•Remote

About The Position

We are seeking a Clinical Trial Patient Experience Evaluator to review and assess patient-facing Voice AI interactions. In this contractor role, you will listen to and speak with AI-led recruitment and screening calls and evaluate whether the agent sounds appropriate, follows protocols and regulatory guidelines, and handles patient interactions correctly. This role is ideal for someone with hands-on experience in clinical trial recruitment and/or operations, such as working with sites, CROs, or call-based recruitment teams, who is comfortable making practical judgment calls about tone, clarity, and compliance. You’ll work on a flexible schedule, typically averaging 10–20 hours per week,reviewing calls and documenting structured feedback across predefined criteria.

Requirements

2–5+ years of experience in clinical trial recruitment or patient-facing clinical operations (site, CRO, or call-based teams).
Experience engaging with patients or reviewing patient-facing recruitment, screening, or follow-up interactions.
Strong written and verbal communication skills.
Ability to make clear, accurate judgment calls when evaluating AI performance (tone, accuracy, and protocol adherence).
Fluency in English.
Reliable access to a computer and high-speed internet.

Nice To Haves

Fluency in an additional language.
Experience using technical or software-based tools (e.g., CRMs, CTMS, call review platforms).
Prior exposure to AI, digital health, or call quality review.