General Clerk II Bilingual - Seasonal Remote - $18.92/hr

Serco • Lawton, OK

436d • $39,354 - $39,354 • Remote

About The Position

The General Clerk II Seasonal Bilingual position at Serco North America involves assisting consumers with health care-related inquiries through outbound and inbound calls. This role requires effective communication in both English and Spanish, detailed record-keeping, and adherence to compliance standards. The position is temporary and offers flexible scheduling, with the potential for full-time employment based on performance.

Requirements

• High school diploma or equivalent, plus 6 months of experience in a similar job.
• Fluency in both English and Spanish.
• Ability to maintain internet connectivity consistently throughout the workday.
• Ability to pass a background check and drug screen.

Nice To Haves

• Clerical skills including data entry, typing, and outbound telephone calls.
• Prior telephone experience.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Ability to multitask using two computer screens and navigate between multiple software programs.
• Ability to work independently and meet critical deadlines.
• Ability to maintain confidential and sensitive information following PII standards.
• Ability to translate from Spanish to English from various sources.

Responsibilities

• Post information to agency records and modify forms or records.
• Communicate with consumers using English and Spanish speaking skills.
• Provide telephone support using English and Spanish languages.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Receive inbound telephone calls.
• Perform data entry and retrieval and perform arithmetical computations.
• Receive coaching/feedback and implement changes as appropriate.
• Participate in internal training and pass certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize and assess issues associated with tasks and escalate when necessary.
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change.
• Perform additional duties as assigned.

Benefits

• Health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees