GenAI Solutions Architect, Customer Systems

Apple • Sunnyvale, CA

10d

About The Position

At Apple, we are driven to deliver exceptional experiences through ultra-fast,thoughtfully designed, and meticulously crafted solutions. Our team is not justany group; we are a highly motivated, fast-paced, and dynamic collective ofprofessionals committed to scaling new heights and achieving excellence. We seekindividuals who strive beyond mediocrity and are relentless in their pursuit ofperfection. The Support Engineering GenAI Solutions team at Apple is seeking adedicated and detail-oriented Solution Architect. We are seeking a visionary andhands-on Generative AI Solution Architect to lead the design and implementationof cutting-edge AI solutions. In this role, you will bridge the gap betweenbusiness strategy and technical execution. You will be responsible forarchitecting scalable GenAI applications (using LLMs, RAG, and Agents),selecting the right infrastructure, ensuring data security, and guidingengineering teams from proof-of-concept to production.If you are highlymotivated and passionate about solving complex problems, fostering innovation,and developing critical cross-functional products in a fast-paced, collaborativeenvironment, this role is for you.

DESCRIPTION

Our team is responsible for building and managing GenAI based conversational AIsystems for multiple business groups within Apple. While most of the use-casesare associated with automating contact center use cases, the team buildssolution for multiple other complex business challenges. In this role, you willemploy innovative techniques, working collaboratively with cross-functional teammembers and business stakeholders during full lifecycle development process.Serve as the Customer System GenAI domain champion, leading the design andarchitectural development of innovative solutions that enhance the end-to-endexperience for customers across diverse channels.

Requirements

• 9+ years of total experience in software engineering, data engineering, or solution architecture
• 2+ years of hands-on experience designing and deploying GenAI solutions/Agentic AI solutions using RAG in production
• Strong proficiency in Python/Rust and modern AI SDKs
• Demonstrated ability to create architectural diagrams and technical documentation for non-technical stakeholders

Nice To Haves

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills as well as strong organizational skills
• Ability to juggle and complete multiple tasks
• Excellent leadership and influencing skills
• Proficient at managing multiple global efforts simultaneously
• Able to fit in well with a team, understand capabilities and priorities
• Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
• Engineering/ Technical background preferred

Responsibilities

• architecting scalable GenAI applications (using LLMs, RAG, and Agents)
• selecting the right infrastructure
• ensuring data security
• guiding engineering teams from proof-of-concept to production
• employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders during full lifecycle development process
• Serve as the Customer System GenAI domain champion, leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level