GenAI Sales Operations Manager, North America Startups

Amazon • Seattle, WA

9d

About The Position

AWS is seeking a NAMER Startups GenAI Operations Manager to design and implement
scalable operational mechanisms that connect business strategy to execution.
This role serves as the trusted "COO of Sales" partner to the NAMER Startups
GenAI Leader - driving data-driven decision making, rigorous business
inspection, and operational excellence across the GenAI Startups business. The
role encompasses managing Strategic Business Reviews, Forecasting, and Top Deal
Calls; leading GPU capacity tracking and credits monitoring; and owning planning
processes including headcount planning and territory mapping. Success requires
the ability to navigate complex cross-functional environments, develop simple
and scalable solutions to difficult problems, and communicate analytical results
clearly - both in writing and verbally.

Through removing roadblocks and driving solutions, you will empower our
specialized sales force to effectively acquire, grow, and retain the best GenAI
startups on AWS. You'll build strong relationships across Sales, Investor
Management, Partner, Solution Architecture, Finance, and Marketing functions -
enabling you to lead change management initiatives and enhance operational
productivity within the NAMER Startups GenAI business.

Requirements

• Bachelor's degree or equivalent
• 5+ years of sales operations or equivalent experience
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

Nice To Haves

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership
• Experience working within a high-growth, technology company

Responsibilities

• Serve as the trusted "COO of Sales" partner and advisor to GenAI SUP Sales leadership in North America - defining the key systems and mechanisms needed to achieve revenue and growth objectives.
• Lead execution of territory planning, quota setting, headcount planning, goals planning, and operational plans in close partnership with Sales Leadership.
• Establish and manage critical operational cadences, including business reviews, pipeline and forecast calls, and planning readiness milestones.
• Lead business-wide initiatives that improve sales productivity, operational efficiency, and process automation.
• Own operational tracking and reporting for GPU capacity and GenAI credits - providing leadership with clear visibility into utilization, risks, and trends to inform strategic decisions.
• Drive escalations and issues to resolution across cross-functional teams; able to stand in for the Sales Leader as required.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level