Gen Ops Agent: West Coast, Velocity Black (Remote)

Capital One • Richmond, VA

275d • $56,800 - $64,800 • Remote

About The Position

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.

Requirements

• Adaptability and multitasking ‘Yes first' mentality.
• General knowledge of high end experiences, luxury goods, and restaurants.
• Experience working with high net worth individuals and clients.
• Entrepreneurial, problem-solving attitude.
• Excellent, clear and effective verbal and written communication skills.
• Experience in a collaborative and transparent environment.
• Ability to work in high-pressure environment with tight deadlines.
• Flexible working hours - available to work on evenings and weekends.

Nice To Haves

• 2+ years of experience in Retail, Sales, or Customer Service.

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to our Content Team on a weekly basis.
• Completing end-to-end member requests.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED