GenAI User Experience Researcher

American International Group • Atlanta, GA

107d

About The Position

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in generative AI, you'll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you're excited by the opportunity to create meaningful impact at scale, we'd love to hear from you.

Requirements

• 5+ years of experience designing and conducting UX research in a digital product organization.
• Demonstrated expertise in both qualitative and quantitative research methodologies.
• Experience with rapid experimentation and prototyping.
• Excellence in research synthesis and the compelling presentation of findings.
• Track record of influencing product decisions through research insights.
• A deep working knowledge of Figma and the ability to fully leverage the platform for UX research and associated deliverables.
• Experience delivering insights to inform feature prioritization aligned to user needs, commercial, and strategic priorities.
• Experience with industry standard UX tools and data analytics methods required for analysis.
• Collaborative experience working with cross-functional product teams.
• Experience working with agile at scale development methodologies.
• Ability to excel in a fast-paced, service-oriented environment through excellent time management skills.
• Self-motivated with a strong capacity for independent initiative and creative problem-solving.
• Strong written and verbal communication skills to convey thought leadership and influence senior executives.

Nice To Haves

• Experience in financial services or insurance.
• Experience conducting research for enterprise grade software platforms.
• Passionate about innovation and new technologies, specifically the use of GenAI in the UX research discipline.

Responsibilities

• Lead and execute comprehensive research initiatives in the GenAI product space using 'mixed methods' of qualitative and quantitative research approaches to gain a comprehensive understanding of user experiences.
• Synthesize complex research data into actionable insights that inform product strategy and delivery.
• Work with Product Design Strategists, Designers, and Product Leaders to deeply understand the needs of our user base to identify opportunities to address those needs through innovative solutions.
• Present research findings to product leadership and key stakeholders.
• Communicate insights through the creation of experience maps, user journeys, service blueprints or similar visualization to communicate the customer context.
• Collaborate with product and data sciences teams to develop measurement frameworks that measure product value on an ongoing basis.
• Facilitate various workshop formats to support research planning and discovery, insights synthesis, co-creation, and stakeholder alignment.
• Share subject matter expertise to regularly enhance product training and team skills development.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Culture of inclusion and belonging through learning and cultural awareness activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees