Gen AI Engineer
About The Position
The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey. We are a “people” company. We are a flat organization. We believe the best idea win. We believe in radical truth. We attract strong-minded people with fierce intellect. Mission Statement: CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.
Requirements
- 10+ years of software engineering and development experience
- Strong experience in building and deploying GenAI applications in production.
- Strong programming with Python and familiar with GenAI libraries (Transformers, LangChain, Hugging Face, etc.).
- Deep understanding of LLMs, embeddings, vector databases (e.g., FAISS, Pinecone, Weaviate).
- Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
- Familiarity with CI/CD for ML workflows and versioning tools like MLflow or DVC.
- Hands-on experience designing and building cloud-native solutions (preferably on AWS)
Nice To Haves
- GenAI tools and frameworks (e.g., LLMs, vector databases, prompt orchestration, LangChain, Bedrock) will be a PLUS
- Familiar with AWS AI/ML services (e.g., SageMaker, Bedrock, Comprehend, Lex) is a PLUS
- AWS AI certification
- Financial Services experience
Responsibilities
- Design scalable and robust GenAI architectures using LLMs, multimodal models, and retrieval-augmented generation (RAG).
- Fine-tune foundation models using domain-specific data.
- Implement prompt engineering, instruction tuning, and reinforcement learning from human feedback (RLHF).
- Integrate GenAI capabilities into enterprise platforms using APIs, SDKs, and orchestration tools.
- Implement responsible AI practices including bias detection, hallucination mitigation, and explainability.
- Drive experimentation with new models, agents, and frameworks (e.g., LangChain, LlamaIndex, OpenAI, Anthropic, etc.).
Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
