Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win. Who we are and what we do: The Artificial Intelligence and Data Science team is centralized across the entire organization. This team works with various product teams across various business units to define high-impact business problems, solve them using novel techniques, and execute and monitor them throughout their lifecycle. Most of our models make it to production, they never sit in a research lab. As a team, we do quite a bit of research to stay up to date with the latest technologies and algorithms. This team is high performance, collaborative, and idea generating. The Data Scientist (GenAI) to join our enterprise AI team. This role focuses on developing, maintaining, and enhancing intelligent solutions using Generative AI technologies, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Model Context Protocol (MCP) servers. The ideal candidate will work across teams to deliver scalable, secure, and high-performing AI capabilities that drive business value. The position involves working with cloud-based platforms, modern AI/ML frameworks, and collaborating across business units to solve complex problems. What kind of problems do we solve: Document Intelligence: Analyze and extract insights from thousands of corporate documents, reports, and operational data using advanced NLP techniques. Conversational AI: Build intelligent chat systems that help employees retrieve information and interact with enterprise data. GenAI Solutions: Creating and deploying Generative AI models for document processing, visual data analysis, and natural language understanding. Model Context Protocol (MCP): Enhance AI agent capabilities through custom tool integrations and context-aware servers.