GenAI Associate Change Manager

American International Group • Atlanta, GA

80d

About The Position

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in generative AI, you'll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you're excited by the opportunity to create meaningful impact at scale, we'd love to hear from you.

Requirements

• 5+ years of experience in commercial insurance (underwriting or claims), financial services, consulting or similar industries.
• 3+ years of Change Management experience in leading Change initiatives either through consultancy, business operations, program management or process improvement roles.
• Experience leading execution of Change Management activities as part of the delivery of Key Strategic Products or Programs across a complex, cross-functional environment.
• Capable of partnering with stakeholders and executing successfully in an ambiguous environment.
• Ability to persuade, communicate in written, presentation, and oral forms, and ability to lead through influence is critical to the success of this role.
• Emotional intelligence and the ability to build relationships and empathize with business stakeholders.
• Possess a strong business and commercial acumen and understanding of the insurance industry.

Nice To Haves

• Experience working with commercial insurance products, processes, operations, business models, data, and technologies across a Global organization is strongly preferred.
• Delivering change in large Global organizations and Leading change management activities across multiple Programs.
• Understanding of how change affects People, Process and Technology.
• Demonstrates a mastery of solving complex business problems, creating solutions to embed change within the business, and working hands on the day-to-day execution of change projects and programs.
• Critical thinking and analytical reasoning (quantitative and qualitative) that can be applied in a problem-solving scenario.
• Experience in executive-level communications development and high-degree of comfort in working/communicating with senior business leaders.
• You are passionate about innovation and new technologies, specifically within AI & GenAI.

Responsibilities

• Partner with the GenAI change management leader to drive change initiatives related to GenAI usage across the organization.
• Help provide leadership and functional expertise to navigate complex business changes.
• Ensure all aspects of change management from initiation to business embeddedness are successfully delivered.
• Help lead cultural change within the organization to adopt new working practices and technologies.
• Partner with the GenAI team and business leaders to assess change needs and create plans aligned to delivery schedule.
• Help drive change impact analysis through interviews, surveys, and stakeholder engagement.
• Help manage and deliver change initiatives once in-flight, ensuring timely execution.
• Plan and coordinate communications regarding change-related activities.
• Design and deliver engagement activities to keep the business informed and engaged.
• Evaluate end-user readiness for change adoption through assessments; define and coordinate training efforts to support change adoption.
• Support business sustainment post-execution.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Culture of inclusion and belonging.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees