Geek Squad Senior Repair Technician
About The Position
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs and services in accordance with Geek Squad's high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent. What you'll do Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up Communicate department goals and other important information to team members in a clear, accurate and timely manner Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues Provide coaching to agents to develop their customer service and technology repair skills Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
Requirements
- 1 year of experience in diagnosing and repairing PCs or consumer electronics
- 1 year of customer service experience
- 1 year of leadership experience, including coaching, training and recognition
Nice To Haves
- Experience working with Windows operating systems
Responsibilities
- Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
- Communicate department goals and other important information to team members in a clear, accurate and timely manner
- Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
- Provide coaching to agents to develop their customer service and technology repair skills
- Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
Benefits
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
