Geek Squad Senior Repair Technician
About The Position
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs and services in accordance with Geek Squad's high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent. As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Auto Req. ID1009578BR Location Number 000828 San Marcos TX Store Address 1050 Mckinley Place Dr Suite 280$15 - $20.55 /hr Pay Range $15 - $20.55 /hr
Requirements
- 1 year of experience in diagnosing and repairing PCs or consumer electronics
- 1 year of customer service experience
- 1 year of leadership experience, including coaching, training and recognition
Nice To Haves
- Experience working with Windows operating systems
Responsibilities
- Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
- Communicate department goals and other important information to team members in a clear, accurate and timely manner
- Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
- Provide coaching to agents to develop their customer service and technology repair skills
- Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
Benefits
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Furniture, Home Furnishings, Electronics, and Appliance Retailers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
