Geek Squad Agent (Retail Store)

Best Buy•Estero, FL

2d•Onsite

About The Position

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.

Requirements

3 months of experience working in retail or customer service
Ability to work a flexible schedule, including holidays, nights and weekends

Nice To Haves

Passion for technology and desire to solve problems
Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help customers set up new devices and provide advice on whether to repair or replace old devices
Monitor service queues and provide accurate status updates to customers
Maintain knowledge and skillsets through certified training courses
Clearly communicate and partner with fellow agents