Geek Squad Agent (Retail Store)

Best Buy • Janesville, WI

389d

About The Position

As a Geek Squad Agent, you will serve as the first point of contact for customers seeking technology support and solutions. Your role involves providing timely service, understanding technology issues, and assisting with device setup and repairs. You will work collaboratively with fellow agents to create a supportive environment for customers facing tech challenges.

Requirements

• 3 months of experience in working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, and taking detailed notes.
• Help set up and repair technology devices for customers.
• Monitor service queues and provide accurate status updates to customers.
• Clearly communicate and partner with fellow agents.

Benefits

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed