This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
As a Geek Squad Agent, you will serve as the first point of contact for customers seeking technology support, knowledge, and solutions. This role is essential in creating a welcoming and supportive environment for individuals facing tech challenges or looking to enhance their device usage. You will receive comprehensive training and resources to effectively engage with customers, ensuring you ask the right questions, listen attentively, and take detailed notes. Collaboration with fellow agents is key, as you will work together to provide the best possible service to customers visiting our stores. Your responsibilities will include providing positive and timely service during the check-in and checkout processes, understanding technology issues by engaging with customers through questions and active listening, and setting up and repairing technology devices. You will also monitor service queues, providing accurate status updates to customers, and clearly communicate with your team to ensure a seamless service experience. This position requires a commitment to creating a positive atmosphere for both customers and colleagues, fostering teamwork and collaboration. At Geek Squad, we are dedicated to helping our employees thrive both at work and at home. We offer generous benefits that support your total well-being, especially during key moments in your life. Our culture emphasizes valuing and supporting our employees, allowing you to unlock unique career possibilities while bringing your authentic self to work.
