Geek Squad Advanced Repair Agent

Best Buy • Gilbert, AZ

439d • $31,200 - $40,518

About The Position

The Geek Squad Advanced Repair Agent is responsible for identifying and providing technology-related solutions to meet customer needs, ensuring that every customer receives exceptional service. This role involves diagnosing technology issues, utilizing troubleshooting techniques, and collaborating with team members to create a supportive environment for customers. The agent is expected to leverage their technical skills to resolve a variety of software and hardware problems, fostering long-term relationships with customers through effective communication and empathy.

Requirements

• 6+ months experience diagnosing, troubleshooting, or repairing technology products
• Experience actively using and learning about consumer electronics
• Strong ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends.

Responsibilities

• Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
• Understand the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
• Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed