Gear Advisor Coordinator: Phone Agent @ Jenson USA: "America's Bike Shop"

Jenson USA • Riverside, CA

103d • $18 - $18

About The Position

As a Gear Advisor Coordinator at Jenson USA, you will be part of a team dedicated to providing exceptional customer service to bike enthusiasts. This role involves answering technical questions, resolving order issues, and helping customers enhance their riding experience. You will work in a hybrid environment, with the option to work remotely within California. The position requires a flexible schedule, including weekends, to accommodate the needs of our customers who are always on the move.

Requirements

• High school diploma or GED
• Tech savvy regarding the use of phone and computer technology
• Ability to navigate Microsoft Office Suite, Microsoft D365, and Microsoft Customer Relations Management System
• Some bike product knowledge
• Strong individual drive, competitive nature, and excellent communication skills
• Ability to research, problem-solve, think critically, and create solutions
• Excellent attention to detail
• Ability to multi-task
• Ability to work a flexible schedule, including weekends

Nice To Haves

• Sales background
• Experience with Freshdesk

Responsibilities

• Build valuable relationships with customers, vendors, and other Jenson USA employees to ensure customers experience the love!
• Respond to phone calls ensuring our customers’ questions, concerns, or complaints are handled in a timely fashion while showing them the love!
• Identify opportunities to recommend Jenson USA products that will help take their adventure to the next level.
• Assist the call center in responding to chats and email tickets during high volume times.
• Research and problem-solve customer inquiries and issues.
• Thoroughly track, organize data, and document all customer interactions, ensuring systems are updated with all relevant information.
• Answer questions related to our products and assist customers with placing orders when applicable.
• Create a positive experience for our customers, especially if they are unhappy at the onset of their interaction.
• Work collaboratively with other departments to identify improvements and collectively serve the customer.

Benefits

• 100% employee coverage for medical for local employees
• 3 weeks’ paid time off + 7 company holidays + Bike Day
• Employee Purchase Program – access to full inventory at cost
• 401(k) Plan with 4% matching
• Dental, vision and supplemental insurance options
• Professional Growth & Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED