GD-Triage Specialist

C2 GPS—Workforce Solutions Greater Dallas • Dallas, TX

3d • $23 - $23

About The Position

The Triage Specialist (TS) is committed to creating a positive first impression by ensuring each customer that enters the Workforce Center or engages virtually is effectively triaged and treated as a priority. The Triage Specialist is a critical role in the Career Center and provides technical assistance and support when needed to workforce staff.

Requirements

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of word processing, spreadsheet, technology and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to understand and interpret federal and state program eligibility guidelines and requirement, and to consistently apply policies and procedures.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.
• Ability to develop strategies and solutions.
• High School Diploma or GED required.
• Valid driver’s license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing.
• Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

• Undergraduate degree from an accredited university or college in a relevant field of study and one (1) year of relevant experience preferred.
• Additional relevant experience may be considered in lieu of required education.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Performs essential workforce services and functions beginning at the customer point of entry into the workforce center, to assist individuals participating in workforce programs.
• The Triage Specialist will conduct a one-on-one session with each new customer to identify immediate needs.
• Conducts initial assessment to determine if the customer would benefit from program enrollment or direct referral to the Placement Center or other service area.
• Responsibilities include collecting, analyzing, researching, and determining program requirements and customer eligibility.
• The TS identifies barriers to employment, and customer eligibility for critical workforce programs and services.
• Observes, receives, and obtains relevant customer information for data entry and prepares customer files.
• Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees