About the position
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. In this role, we are looking for someone who possesses a blend of technical expertise, strong collaboration skills, and a proactive mindset. The Jr. GCS Business Systems Administrator will update employee metadata and permissions for Global Customer Service tools and systems. We aim to be recognized as the best and most trusted customer experience brand in the world! This Full-Time position may require weekend, holiday, daytime, and/or evening hours. This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Responsibilities
- Onboard, update, and offboard personnel in GCS systems, collaborating effectively with internal and external stakeholders.
- Conduct regular audits to ensure employee permissions and metadata accuracy in GCS systems.
- Develop ad hoc reports and analyses to assess the state of employee metadata and system performance, ensuring accuracy and compliance with organizational standards.
- Maintain proficiency in GCS systems, including Amazon Connect, and StubHub proprietary tools.
- Collaborate with cross-functional teams to identify opportunities for system improvements and enhancements, advocating for changes that align with organizational goals and priorities.
Requirements
- 2+ years working in Customer Service, IT, HR, Business Operations, or a related field.
- Proficiency with Salesforce or similar CRM software.
- Proficiency with Microsoft Office (Excel, Word), Salesforce, or similar software.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Nice-to-haves
- Attention to detail - Accurately and thoroughly accomplishing tasks, ensuring precision and quality in work output.
- Technical Proficiency - Expertise in system configuration, maintenance, and analysis, coupled with proficiency in relevant software and tools.
- Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Data literacy - Able to comprehend, analyze, and communicate with data effectively.
- Manages ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.
Benefits
- 401(k)
- Paid time off
- Paid parental leave
- Comprehensive health benefits
