GCS Mol Labs Senior Specialist - Application/Scientist

Roche•Santa Clara, CA

48d

About The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The GCS Mol Labs Senior Specialist - Application is the third in the series of four jobs. The employee is involved in defining the work scope and works autonomously with little to no supervisor direction. Serves as a technical expert on the product(s) and works on complex projects requiring broad knowledge of products and systems.

Requirements

Bachelor’s degree or higher (cellular biology, molecular biology, biochemistry or related field) and 5 years of relevant technical support experience (customer-facing role and incorporating experience with troubleshooting and training) AND Advanced knowledge of Next-Generation Sequencing.
Demonstrated theoretical and practical knowledge of Next-Generation Sequencing sample preparation workflows and applications, including experience with Molecular Biology/Biochemistry concepts, practices and procedures.
Proven ability to understand complex customer workflows and quickly learn new portfolio directions.
Possesses good communication, organizational, logical thinking, and presentation skills.
Communicates complex and unfamiliar ideas and solutions easily to users with little or no technical knowledge.
Ability to work independently on assigned tasks of broad scope with minimal guidance or supervision.
Ability to interact with appropriate internal cross-functional groups, areas, and regions.
Courteous and customer-oriented.
Works to satisfy internal and external partners.

Nice To Haves

Experience with Sequencing (Seq) instruments and a background working closely with Development (Dev) teams is highly appreciated.
Knowledge of bioinformatics and NGS data analysis.
Strong written and oral communication skills, especially for writing technical documentation.
Previous experience mentoring and/or training.
Project management experience.

Responsibilities

Provides primary application support to the Development team, prioritizing the launch and support of new assays.
Provides application support to prospective partners for new assay development, demonstrating a strong understanding of customer workflows and portfolio direction.
Provides on-market support by addressing complex Level 2 application submissions independently with little or no direction.
Creates / revises curriculum for training sessions for internal staff and customers on new assays and workflows.
Delivers training to small and larger groups at Roche and Regional Support Centers.
Creates, updates, and reviews customer-facing documentation, including writing technical Application Notes.
Participates in and leads design review teams to provide service and application perspective, reviews and approves design change content, and creates the required deliverables.
Creates service requirements on development projects and advocates for functional goals.
Follows established Roche Quality System procedures in execution of work and identifies need for and creates new departmental procedures.
Other duties as assigned by management.