GCP Conversational Designer

Ampcus • Philadelphia, PA

74d

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Requirements

• Bachelor's degree in computer science, Telecommunications, or related field.
• 3+ years of experience designing conversational interfaces or virtual agents, preferably in the tel domain.
• Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing.
• Proficiency in Python for developing webhook services and automation scripts.
• Strong understanding of GCP architecture and services relevant to CCAS.
• Experience with webhooks, RESTful APIs, and backend integration patterns.
• Familiarity with tel systems such as CRM, billing platforms, and IVR.
• Excellent communication and collaboration skills.

Nice To Haves

• Google Cloud certifications (e.g., Professional Cloud Developer, Center AI specialization).
• Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
• Knowledge of tel-specific challenges such as call routing, number portability, and service provisioning.
• Experience with analytics tools for conversational performance tracking.
• Familiarity with agile methodologies and design thinking.
• Hands on knowledge using Gen AI, Playbooks & CCAI Insights.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree