GCM Relationship Manager III - Loan Agency

Wilmington Trust•Chicago, IL

42d

About The Position

As part of the Loan Market Solutions Division, the Loan Agency team provides third party Administrative and Collateral Agent services for sophisticated institutional clients in the syndicated and private credit loan space. Our team is responsible for managing daily loan servicing including transaction onboarding, processing assignments/trades, debt service payments, fundings, loan reprices, etc. Join our dynamic experienced team focused on high touch client service and continuous process improvement. Candidates who are interested in a fast-paced environment with career advancement opportunities should apply. Other acceptable locations include Wilmington, DE, Dallas, TX, and Minneapolis, MN

Requirements

Combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 year relevant work experience with direct client contact
Exposure to Loan Agency
Strong focus on customer service and satisfaction
Strong verbal and written communication skills

Nice To Haves

Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 5 year relevant work experience with direct client contact
Experience with Loan Agency or LoanIQ
CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus
Strong skills in pertinent software applications, with ability to learn new applications
Experience working in a team environment
Strong interpersonal skills with ability to build significant level of trust with clients
Self-confident
Proven ability to work well with highly capable and successful individuals
Strong analytical ability
Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit
Experience contributing to positive working relationships and maintaining integrity and professionalism

Responsibilities

Daily loan administration including but not limited to transaction onboarding, debt service payments, loan fundings, loan reprices, amendments, terminations, etc.
Resolve discrepancies and review trade documents for execution.
Process executed trades in the loan system.
Partner with relationship managers and other internal parties to oversee portfolio, resolve issues, and foster client relationships.
Liaise with clients and other external parties providing excellent customer service, resolving issues, and responding to client requests/questions in a timely manner.
Assist with additional special projects and initiatives as requested.
Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Completing other related duties as assigned.