The GCC Network Engineer III will be Tier 3 support and will be responsible for working tickets escalated to the team from Tier I and II. The Network Engineer III will drive the issue to resolution by working with external vendors or internal technical support. They will update customers regularly on the status of their issue and escalate major issues to their management as needed. The GCC Network Engineer III will be expected to use independent troubleshooting skills to resolve issues as quickly as possible. The expectation of this position is for the Network Engineer III to be the absolute subject matter expert regarding multiple network and Security technologies. Will perform solutions firmware upgrades, Network Changes, Network Problem Management. Review and provide customer network improvement recommendations.