GCA Group Manager

TX-HHSC-DSHS-DFPS • Austin, TX

56d • Onsite

About The Position

Under direction of the Branch Manager of the Department of State Health Services (DSHS) Laboratory, performs complex managerial work administering the daily operations and activities of the GC Analysis Group which includes functions relating to laboratory testing of samples received throughout the State of Texas and beyond. Directs the daily testing services. Oversees the ongoing functionality of test systems, equipment, personnel, and quality assurance programs to maintain continuous processing of specimens. Ensures adherence to standard operating procedures and quality assurance regulations and guidelines. Supervises group personnel through monitoring, coaching and evaluating. Prepares, monitors, and manages material resources and budget expenditures. Develops short-term and long-term goals and objectives for the Group. Develops and implements new techniques and processes. Provides customer services and technical guidance and consults with customers to determine their needs and resolve customer concerns. Acts for the Branch Manager when needed. Works under limited supervision with moderate latitude for the use of initiative and independent judgment.

Requirements

• Comprehensive knowledge of public health laboratory technology, techniques and terminology specific for the Group's testing activities.
• Comprehensive knowledge of local, state and federal laws and regulations relevant to operating a public health testing laboratory.
• Extensive knowledge of quality control and quality assurance principles and regulations for a TNI/NELAC accredited and EPA certified laboratory environment.
• Extensive knowledge of the EPA methods and organic analytical instrumentation and operations performed in the team.
• Knowledge of laboratory safety typical in an organic laboratory including sample-handling techniques.
• Ability to detect and troubleshoot analytical problems that could influence test results such as problems with reagents, equipment, test calibration, and employee performance.
• Ability to use a computer for word processing, spreadsheet and database analysis, and results reporting.
• Ability to work independently and make technical decisions based on professional knowledge and experience.
• Ability to plan, assign, and supervise personnel and maintain work schedules for completion of critical laboratory services on a high volume of specimens.
• Skill in communicating technical instructions and methodology to staff.
• Skill in interacting positively and effectively with staff and fostering in them a growth-mindset.
• Skill in setting an example of strong ethical and hard-working behavior.
• Ability to conduct personnel interviews and evaluations timely and effectively.
• Knowledge of human interaction dynamics and their use in building effective work teams.
• Skill in communicating effectively orally and in writing to both internal and external customers.
• Ability to ensure all staff follow written and verbal instructions and protocols and to keep accurate, detailed records.
• Ability to interact positively with customers and to address a wide variety of requests including addressing complaints.
• Ability to establish goals and objectives for work teams and to closely monitor progress.
• Knowledge of budgetary and material management procedures.
• Bachelor’s degree or advanced degree in a chemical, physical, biological, or environmental from an accredited institution
• At least four years of laboratory experience in high complexity testing.
• Experience in overseeing the work of others in a team environment, either in a management or leadership role.

Nice To Haves

• Preferred experience analyzing organic chemicals using EPA drinking water methods.
• Preferred experience in a TNI/NELAC accredited and/or EPA certified laboratory environment with strong familiarity in performing quality control with corrective action documentation.

Responsibilities

• Administration of daily operations and activities.
• Directs, plans, and evaluates testing systems and quality assurance activities of the Group.
• Performs and directs personnel management in the Group.
• Develops goals, oversees implementation, and manages resources and budgets.
• Performs and provides guidance and assistance to customer services activities.
• Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.

Benefits

• DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees