GC Retail Lead Customer Service Associate Store 812

The Guitar Center Company • New York, NY

3d • $19 - $24 • Onsite

About The Position

Guitar Center embodies the world of creativity and music by encouraging staff to
find their own individual sound. Our mission is to develop and nurture lifelong
musicians and make a difference in the world by enabling musicians and
non-musicians alike to experience the joy that comes from creating music. We
believe in creating inclusive environments that put our customers first all the
while fulfilling our mission.

As our Lead Customer Service Associate, you will be responsible to deliver an
exceptional customer experience in our stores, providing guidance to other
associates within the store, maintaining strong individual sales performance
levels and merchandising inventory.

A few special characteristics that make our Lead Customer Service
Associates successful:

Coaching: Able to provide effective coaching and guidance to others. Able to
lead by example and serve as a positive role model for productivity and
behaviors.
Collaboration: Able to develop cooperation and teamwork while participating
in a group, working toward solutions which generally benefit all involved
parties. Good team player, able to build good working relationships with
others.
Customer Focus: Understands customer service principles, and able to provide
an excellent customer experience. Able to connect with customers in a
meaningful way. Is approachable, genuine, knowledgeable, encouraging,
passionate, and committed to helping customers. Able to step in to handle
customer service issues.
Initiative: Able to identify opportunities & issues and follow through on
work activities to capitalize or resolve them. Able to learn quickly and take
positive action without being requested to do so. Able to develop knowledge
and skills including product, store operations, sales, and leadership.
Interpersonal Communication: Able to communicate through various means
(written and verbal) with diverse, individuals, including internal and
external stakeholders at all levels in a clear, concise, positive, and
courteous manner. Able to demonstrate respect to others, surroundings, and
self.
Organizational Skills: Able to utilize time, energy, and resources to stay on
track and achieve goals. Able to adhere to a systematic course of action to
achieve an objective. Able to multitask and pay strong attention to detail in
a fast-paced & high-urgency environment. Able to complete tasks thoroughly in
a timely manner.
Selling: Able to work through GC certification program to gain a base
understanding of products and sales techniques.
Technology Skills: Able to navigate and learn new technology and retail
systems, equipment, and computer programs needed to fulfill communication,
customer service, and business needs & expectations.

Requirements

• 2+ years of relevant work experience
• Must be able to lift up to 50lbs.
• Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Nice To Haves

• Skilled understanding of Guitar Center retail systems and processes

Responsibilities

• Provide sales guidance to associates on the sales floor
• Manage customer interaction -- maintain a strong individual sales presence by assisting customers to ensure they receive the level of service needed
• Learning -- continue education to hone product, sales, and leadership skills. Continual learning through certification and continuing education process
• Assist with the execution of all tasks to ensure the store is ready to conduct business (e.g., replenish displays, filling holes and ensuring displays are functional)
• Hold "The Mic" to drive sales when scheduled, acting as a role model for sales productivity and behaviors
• Ensure price updates are executed and POP standards are maintained in accordance with daily merchandising standard
• Additional duties as assigned.

Benefits

• For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour!
• Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees