GC Retail Customer Service Associate Store 126

The Guitar Center Company • Cerritos, CA

8d • $17 - $26

About The Position

The Customer Service Associate plays a vital role in preventing theft and ensuring customers have a positive shopping experience. The Customer Service Associate is the first and last point of contact for the customer and combines exceptional service with theft prevention and store safety responsibilities.

Requirements

• Passion for music and familiarity with musical instruments and equipment is desirable.
• Previous customer service experience, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Strong organizational skills and attention to detail.
• Flexibility in scheduling, including availability to work additional hours when needed, including nights and weekends.
• Ability to stand and walk, for extended periods of time.
• Capable of lifting and carrying up to 25 pounds.
• Comfortable with frequent stooping, bending, and reaching.

Nice To Haves

• Passion for music and familiarity with musical instruments and equipment is desirable.

Responsibilities

• Warmly greet customers as they enter the store and offer assistance as needed.
• Answer customer inquiries and direct them to appropriate departments or members of the staff.
• Ensure customers feel welcome and valued throughout their shopping experience.
• Communicate with customers leaving empty handed to obtain feedback or further assist with their needs.
• Collaborate and communicate with other team members to ensure smooth store operations.
• Conduct receipt checks at the store exits to prevent theft and ensure all items are properly accounted for.
• Verify the accuracy of receipts against purchased items and address any discrepancies professionally.
• Check gear bags (guitar cases, snare cases, drum cases, etc) upon exit and record item description and serial numbers, if applicable, to verify that serial number(s) match.
• Check employee coats and bags as Associates exit the store
• Support store team with operational tasks as assigned.
• Monitor the sales floor as needed to ensure it is well-organized, clean, and safe for customers
• Identify and address any safety hazards or issues promptly with management.
• Implement and follow store policies and procedures related to safety and loss prevention.
• Report any suspicious activities or security concerns to management.

Benefits

• For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour!
• Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed