GC CUSTOMER SERVICE SUPERVISOR
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About The Position
The Customer Service Supervisor will be responsible for a team of customer service specialists and all related administrative activities for Blinds.com, the world's largest online window covering company. This position is responsible for ensuring performance quality, positive customer experiences, employee engagement and driving customer service results to achieve department expectations. As a supervisor, you will lead by example and live our core values. You will motivate all employees to strive for continual improvement, and reward employees for delivering spectacular customer service experiences, as well as quality, best solution, and single contact resolution, which are vital to our success. This position is responsible for leading the team to achieve company targets, which means that employee support and motivation must be a core strength, along with the ability to identify and address sub optimum results. This role requires that an individual also be an expert in company products, policies, systems, and processes, and teaches the team new knowledge and skills so that they become higher-performing employees. The ideal candidate must have the ability to identify different ways an employee can improve as well as display core strengths of employee support and motivation. Additionally, the Supervisor must have the ability to identify employees' skills and knowledge deficiencies and be prepared to coach them in an effort to improve the performance.
