GBS Intermediate Collections Associate HYBRID

UPS•Addison, IL

13d•$22 - $35•Hybrid

About The Position

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Requirements

Proficiency in the use of Microsoft Office products
Prior Collections experience
Strong organizational and prioritization skills
Basic negotiation skills
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Bachelor’s Degree or International equivalent
Bachelor’s Degree or International equivalent in Business or related field
Experience handling objections and gaining commitment

Responsibilities

Provides excellent customer service.
Responds to customer inquiries within required service level agreement.
Identifies, prioritizes, and resolves complex issues delaying payment.
Develops, creates, and analyzes collection and accounts receivable reports.
Updates customer and other stakeholder information using various software programs.
Monitors and maintains assigned customer accounts.
Submits recommendations to write-off account balances.