GBS Content and Omnichannel - Senior Director Service Delivery Americas

AstraZeneca • Wilmington, DE

247d • $229,303 - $343,954

About The Position

Join AstraZeneca's Global Commercial Services (GCS) team, a pivotal part of our Global Business Services (GBS) function, as we revolutionize healthcare delivery through an integrated omnichannel approach. With a presence in over 60 countries, we are committed to enhancing customer experience and using digital channels to boost our share of voice and drive revenue growth. As the Senior Director of Service Delivery for the Americas, you will play a crucial role in optimizing content and omnichannel services, streamlining processes, and refining strategies with data-driven insights. Your leadership will support teams across the US, LATAM, and Canada, ensuring the delivery of impactful content and omnichannel campaigns.

Requirements

• Bachelor's Degree
• 10-15 years of experience in content and omnichannel service delivery in a pharmaceutical environment
• 10 years of people management experience with strong team building skills
• Seasoned pharmaceutical/biotechnology director with significant leadership experience strategic digital marketing, and commercial leadership skills with a solid track record of accomplishment
• Demonstrates strategic and tactical abilities in developing and successfully implementing a comprehensive commercial plan
• Highly organized with a keen sense of what it takes to get the job done, strong operating and prioritization skills with collaboration and cross functional partnership
• Oral and written fluency in Business English

Nice To Haves

• Experience in digital delivery and processes
• Working effectively within a collaborative environment
• MBA / advanced scientific degree
• Experience working directly for a pharmaceutical company

Responsibilities

• Ownership of GCS Content and Omnichannel service delivery for commercial organization across US, LATAM, and Canada teams.
• Act as the global service owner of the content delivery service.
• Collaborate on stakeholder management at a senior level in the assigned regions, in partnership with GBS Business Partners.
• Collaborate in the definition, execution, and enhancement of the GCS Content and Omnichannel services strategy.
• Lead the adoption of processes related to the Content and Omnichannel services.
• Provide flexibility, accommodating variations across business units, brand lifecycle, and demand surges and drops.
• Leverage reporting and utilization metrics to communicate overall adoption of GCS services.
• Find opportunities for improvement to increase efficiency and effectiveness of the marketing operation process.
• Accountable for identifying and understanding market content and omnichannel trends to enable GCS to provide feedback to therapeutic area brands teams.
• Accountable for a 60-member delivery team ensuring all vital Communications and Change Management activities are delivered across the market.
• Demonstrates comprehensive understanding and application of all relevant policies, procedures, and operational frameworks.
• Ensures compliance with AZ Code of Conduct policies and procedures.
• Drive collaboration, communication, and innovation between GCS towers and other Global functions.

Benefits

• 401(k) plan
• Paid vacation and holidays
• Paid leaves
• Health benefits including medical, prescription drug, dental, and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree