Gator Experience Manager

Gator Experience•Destin, FL

10d•Onsite

About The Position

Gator Experience Manager DEFINITION: Delivers exceptional customer service, exceeding guest expectations for the Gator Experience. Oversees the planning, organization, and coordination of staff and resources to ensure safe, efficient, and profitable operations. Collaborates with executives to support overall operational success.

Requirements

Must possess excellent customer service skills including pleasant and friendly demeanor.
Excellent knowledge of all company operating procedures.
High school graduate or equivalent desired.
Ability to work 45-50 hours per week.
Must be able to exert fast-paced mobility for periods of up to four hours in length.
Must be able to stoop, bend, and stand for long periods of time.
Must have the ability to lift up to 30 pounds.
May be exposed to wet floors, noise, and temperature extremes.
May be required to perform diverse physical tasks

Responsibilities

Provide excellent guest service, including problem solving skills
Ensures that the safety and well-being of customers’, Team members’, and Animals are a priority
Manages all maintenance issues and coordinates with senior management as well as the maintenance manager on any issues that may arise
Execute appropriate action plans during extreme weather events
Ensures all equipment is functional and arranges repairs when appropriate
Organizes various promotional events, activities and shows, coordinating with operational management for execution.
Promotes active selling of products and services
Manages inventory and monitors sales to ensure that product is available for purchase while focusing on controllable costs
Tracks inventory, including transfers, ordering, and waste management
Leads by example to encourage team members to increase sales and ensure efficiency
Ensures compliance to all Fudpucker’s & Gator Experience policies and procedures as per the Employee Policy handbooks
Hires, trains, evaluates, schedules and holds staff accountable to standards Gator Beach staff
Ensures that all employees are trained to high standards in applicable areas, assigning staff appropriately
Promotes knowledge of Fudpucker’s history, menu offerings, specials, promotions, entertainment schedules, and other matters about which guests may inquire
Promotes effective communication with staff including executives

Benefits

Receive the Best Training Available Anywhere: Learn everything imaginable about alligators and their habitats... Develop LIFE SKILLS that you'll take with you through the rest of your life!
Receive Automatic Wage Increases with completion of each Level of our Multi-Level Training System.
Great Wages and Benefits:
Receive PAYCHECKS EVERY WEEK
Receive Performance Based Rewards
Receive "Summer Retention" Bonus Payments ( but ya gotta at least stay all summer )
Receive Vacation if you stay for at least one year
Receive Sick Leave if you join management and get a salary
Enjoy Access to Health Insurance Benefits
Enjoy Employee Health and Well-Being Support Programs
Get 50% Discount on Food and Free Soda & Tea at Fudpucker's When You Work ( and even more discounts on merchandise, food, & drinks when you are not working)
Take Advantage of Several Different Employment Opportunities: Career Advancement Opportunities, or... Seasonal and Part-Time Work ( if that's all you want... that's okay, too )
Enjoy a Family Oriented Environment: Majority of customers are in families and bring their children to Gator Beach and Fudpucker's Multi-Generation Customer Base ( Grandparents who had been here as kids return with their grandkids )
Join a Strong and Enduring Employee Culture A Core Staff with Decades of Employee Tenure Lots of Parties ( Employee Appreciation, End-of-Season, Christmas... well, you get the idea )
You will Make Life-Long Friends (GUARANTEED!)
Be good and become a Fudpucker VIP (Very Important Pucker)
Access to Managers and Owners who actually "listen" to Employees ( well... most of the time, anyway )
Join a VERY SPECIAL TEAM Locally Owned & Operated ( i.e. this isn't one of those "BIG" corporation s)
Join thousands of employees who came before and continue to return... Be part of a Fixture in this Area's History and (i f you want ) meet the founders and owners of the Company ( they're okay... )
Help Support meaningful stuff: Animal Conservation ( specifically... Alligators ) Make-A-Wish Foundation Local School Systems ( Field Trips and Honor Roll Awards ) Off-Site Gator Shows for elderly, conservation and school destinations Arts Programs and Other Non-Profit Organizations
Last, but not least, You'll be at the Home of the WORLD FAMOUS FUDPUCKER T-SHIRT So... You'll Get a Free Fud T-Shirt When You're Hired (.. .and, for some, that may be the best thing of all :) ...So! What are you waiting for? If you've read this far, you might as well apply (..just do it).