Gate Host

J.F. Shea Family of Companies • Sun Lakes, AZ

100d • $14

About The Position

The Gate Host monitors the gate entry, ensuring that all residents and guests are welcomed to the community and directed to the appropriate destination. This position reports to the Gate Host Supervisor.

Requirements

• High School diploma or equivalent preferred.
• One to three years’ experience working in a customer service setting, dealing with public patrons and members preferred.
• Computer literate, with a basic understanding of the Internet, email, and entering work time.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must be self-motivated, follow direction, and able to work independently with little supervision.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must have good time management, organization, and follow-up skills.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.

Responsibilities

• Act as a 'Goodwill Ambassador' to welcome all visitors approaching the gate using the community assigned script, including residents and guests, potential purchasers, construction personnel, golfers and restaurant guests, and delivery services.
• Lock and unlock the community Association facilities daily; set alarms and on-call for after-hours alarm calls.
• Provide gate system card information and construction passes; complete required entry system documentation; offer direction to visitors stopping at the gate to assure they enjoy their time at the community.
• Provide instruction for new owners on gate system operations.
• Facilitate vacation watch parameters, assist homeowners with entry gate operations, monitor gate system for maintenance related issues, and patrol the community association facilities each evening.
• Control traffic at entry gates to prevent accidents and confusion.
• Monitor delivery services and suspicious vehicles; communicate with homeowner and construction personnel to confirm authorization for entry.
• Monitor gates for maintenance related issues and report issues to a supervisor.
• Other duties and responsibilities may be assigned.

Benefits

• New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.
• Full-Time team members are eligible to accrue Paid Time Off ('PTO') in accordance with the Company policy at a rate of 120 hours per year.
• Full-Time team members are eligible for 7 paid holidays annually.
• Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.
• All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED