Gate Guard/Customer Service Attendant 2026

Douglas Aquatics • Richmond, VA

11d

About The Position

A Douglas Aquatics, Inc. Gate Guard/Customer Service Attendant is responsible for managing and executing the gate procedures for a facility. Strict adherence to the facility’s gate procedures is a requirement. The gate guard performs their job duties in a courteous and professional manner. Scope: Enforce gate procedures while providing the facility patrons with exemplary customer service. Chain of Command: The gate guard will report directly to the pool facility manager on duty and zone supervisor. Authority: The gate guard is delegated sufficient authority to manage the gate procedures established by the pool facility. Stop any process or activity that is unsafe or represents a safety hazard until either the condition is corrected or the coordinator, zone supervisor, or pool manager gives approval for the activity to resume. Good Performance: Good performance will be judged by the following criteria: Maintains a professional image of Douglas Aquatics, Inc. at all times Ability to manage the gate procedures Exhibits excellent customer service Is punctual and works all scheduled shifts Ensure a safe, clean, family environment

Requirements

• Be at least 18 years of age or at the discretion of a coordinator
• Wear the Douglas Aquatics, Inc. uniform
• Be punctual when reporting to a shift and work the entire scheduled shift
• Conduct oneself professionally both in manner and appearance
• Provide excellent customer service
• Manage the pool facility entrance/exit gate
• Follow the facility’s gate procedures by ensuring proper sign-in and guest registration
• Collect and be responsible for guest and pool pass monies, where applicable
• Have knowledge of and enforce pool rules, where applicable
• Be capable of handling conflict respectfully and calmly
• Address patron issues and/or concerns by communicating with the pool manager and zone supervisor, or present the patron with a Comment Form
• Keep the gate area and sign-in table clean and professional
• Keep patron information regarding membership confidential from other patrons and lifeguards
• Able to sit and/or stand up to 12 hours for a shift
• Able to work outdoors in hot summer temperatures

Responsibilities

• Manage the pool facility entrance/exit gate
• Follow the facility’s gate procedures by ensuring proper sign-in and guest registration
• Collect and be responsible for guest and pool pass monies, where applicable
• Have knowledge of and enforce pool rules, where applicable
• Be capable of handling conflict respectfully and calmly
• Address patron issues and/or concerns by communicating with the pool manager and zone supervisor, or present the patron with a Comment Form
• Keep the gate area and sign-in table clean and professional
• Keep patron information regarding membership confidential from other patrons and lifeguards

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed