Gas Service Technician I, II or Senior (HVAC Focus)
About The Position
Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other. Position summary: This important role will safely repair, and service domestic appliances covered. Employees will also be responsible for natural gas activities including and not limited to; responding to emergency orders, meter turn on and offs, new construction meter installs and utility locating.
Requirements
- High School Diploma or equivalent required.
- EPA Refrigerant Certification must be obtained within 1 Year.
- Journeyman Mechanical Licenses required.
- This position requires driving responsibilities. You must hold and maintain a valid driver's license and a driving record that meets company and insurer standards.
- This role will be required to travel up to 10% of the time.
- No experience required. Training provided.
- Minimum 2 years of experience.
- Minimum 4 years of experience.
Nice To Haves
- Excellent customer service and interpersonal skills essential.
- Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in Nebraska.
- Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision.
- Ability to read and interpret wiring diagrams.
- Mechanical aptitude and ability to use metering devices.
- Ability to work independently and adapt to a changing environment.
- Ability to work overtime, weekends and holidays, as required
Responsibilities
- Promote safety in all phases of company operations.
- Repair and service domestic appliances covered under Service Guard program. (Furnace, Water Heater, Fireplace, Range and Air Conditioning.)
- Perform general customer facing service activities including, but not limited to, turn-ons and turn-offs, replace meters, investigate calls regarding gas leaks and carbon monoxide presence, etc.
- Carry out some operations activities including utility line locating, meter investigations, and distribution system compliance activities.
- Provide proactive assistance in the resolution of customer complaints.
- Support Service Guard, Appliance Repair program.
- Participate in on-call rotation covering weekends and after hours.
- Perform meter reading activities and meter reading system maintenance.
- Other duties as assigned.
- Visually examine appliances for defects, perform diagnostic tests applying mechanical, gas theory or principles to determine cause of malfunction; repair, adjust or replace components.
- Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
Benefits
- Annual discretionary bonuses
- 401(k) (6% company match and up to 9% company retirement contribution)
- tuition reimbursement
- generous paid time off benefits, including paid holidays and parental leave
- company paid life insurance and disability benefits (short and long term)
- an employee assistance program and well-being benefits
- competitive medical, dental and vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
