Gas & Electric Distribution Dispatcher

WEC Energy Group•Green Bay, WI

72d•$35 - $51

About The Position

WPS, a subsidiary of WEC Energy Group, is seeking a Gas & Electric Distribution Dispatcher in our Green Bay, Wisconsin location. This position is represented by Local No. 420 IUOE. Work hours: 8 week, 8 hour rotational schedule - 24/7 operations for this role (6:00am - 2:00pm, 2:00pm - 10:00pm, 10:00pm - 6:00am) Job Summary The Distribution Dispatcher provides emergency and non-emergency dispatch of gas and electric trouble events to field responders. Distribution Dispatchers communicate important customer and facility information to field responders with use of phone, computer and radio systems. Dispatchers use many computer systems and often need to multi-task during high volume times.

Requirements

High School Diploma, HSED or GED and
Successful completion of a credited Technical College AC/DC course.
Or
Successful completion of a credited Technical College Line Electrician Course.
1 year of distribution utility experience in either electric, gas or call center operations.
1 year of experience with Microsoft Office products.
Basic Clerical Aptitude test (BCAB) (aka SASS): Ability to classify information according to preset rules; spelling and grammar; basic mathematics; filing and sorting information.

Responsibilities

Ensure efficient incoming and outgoing employee communications:
Communicates with site employees by radio, computer and phone
Calls technical personnel for special problems
Update Public Affairs, local supervision, Account Executives of important trouble situations
Connects with field responders and dispatches gas & electric trouble events:
Uses computerized dialer system to connect with responders after regular business hours
Dispatches emergency trouble events in a timely fashion
Assigns trouble events to field responder in the Outage Management System
Manages trouble events and records field responder activities:
Uses Outage Management System to organize, prioritize and manage trouble events
Ping meters to determine if customer have electricity at meter
Updates estimated repair times
Records field responder activities in the Outage Management System
Collects closure information for electric & gas events and passes on follow-up information to local sites
Monitor weather reports, implement storm procedures:
Observes weather activity from multiple weather information sources
Calls local site supervision to inform them of high volume and implement storm procedures
Sends weather alerts over radio system to alert working field responders of potential hazards
Dispatch and request emergency locates:
Dispatches emergency, one hour and 24 hour locates during and after regular business hours
Requests emergency locates for field employees that are required to dig to repair facilities after regular business hours
Monitors e-mail, printer, phones and fax machine:
Reports telecommunication & radio system troubles
Reports site camera and video problems or failures
Receives paper trouble events that may be faxed to Central Dispatch due to computer problems
Receives paper orders on printer or fax machine from a variety of sources and dispatches them to the appropriate responder
Assist with company security procedures:
Notifies local leadership of threats made to company employees & facilities
Sends threat alert over radio system to alert working field personnel of potential hazard
Assist site employees to gain access to company buildings when they are without their company keycard