Gas Distribution Dispatcher I

Enbridge•Gastonia, NC

8d•Hybrid

About The Position

Enbridge is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purposeful company that values safety and collaboration, we’re looking for you. This position requires employees to work nights, weekends, holidays, overtime, and assigned shifts at the Gastonia, NC office location but will support our Ohio location. The Dispatcher I is responsible for coordinating the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc. are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements.

Requirements

Completed high school or equivalent (i.e. GED).
0-2 years' directly-related experience (Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience).

Nice To Haves

Bachelor’s or Associate's Degree
2+ years experience Dispatch/Call Center experience
Two-way radio and dispatching equipment/code experience
Typing experience (25 wpm)
Certified Emergency Number Professional (ENP)
Certified Emergency Medical Dispatcher (EMD)
Working knowledge of typical systems and applications in a dispatch environment

Responsibilities

Responds to and processes emergency calls and order.
Receives and relays messages between customers, field personnel and internal departments.
Prepares and maintains daily workload distribution.
Dispatches service orders by priority, date, and time wanted.
Processes and maintains accurate reports and logs.
Maintains accurate on-call personnel files.
Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel.
Manages notifications of escalated incidents to management and operations personnel.
Work with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work.
Perform other duties as requested or assigned.