Garnishment Payroll Specialist (Hybrid in Deerfield, IL)

Walgreens Boots Alliance • Riverwoods, IL

247d

About The Position

Responsible for providing excellent customer service by answering Payroll questions from the field and meeting all deadlines. Refers to company policies and other tools to research and ensure the questions are answered correctly and timely. Assists in special projects as needed. Expected to maintain confidentiality of all material handled.

Requirements

• High School Diploma/GED.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience communicating both verbally (on phone, one-on-one, etc.) and in writing (emails, letters, etc.) to various audiences (work group, team, company management, etc.).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Basic level skill in Microsoft Excel.
• Basic level skill in Microsoft Word.
• Experience developing ways of accomplishing goals with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

Responsibilities

• Provides phone support from the field regarding payroll checks and miscellaneous questions.
• Researches and resolves payroll inquiries from the field regarding payments processed through the Payroll Department.
• Makes corrections to information in the systems if necessary.
• Collaborates with staff to ensure all payroll processing deadlines are being met.
• Assists with exception/audit reports before processing payroll.
• Performs all payroll functions in accordance with established standards and procedures.

What This Job Offers

• Job Type: Full-time
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED