Garnishment Advance Specialist - Remote

Strada

92d • $61,950 - $115,050

About The Position

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

Responsibilities

• Actively manage and be responsible for the day-to-day productivity and performance of a team of colleagues.
• Create an effective working environment focused on colleague performance, satisfying work experiences and accountability for results.
• Create strong relationships with Strada team members and stakeholders.
• Drive ‘one team, team’ across HRFS through collaboration.
• Provide information and/or act as primary escalation point for overall service delivery.
• Support effective cost management practices; suggest operational improvements.
• Provide case management oversight and adherence to turn-around times.
• Complete SOC Audits, BCP, change management and creation and other process improvements.
• Support capacity management and escalate resource issues/constraints.
• Manage process documentation in support of SLAs and Operational Health.
• Ensure Point of View (POV) and related changes are adopted and implemented consistently.
• Support the Client Service Manager (CSM) in consultative best practice conversations with the client(s).
• Ensure process documentation is current, accurate and fully supports achievement of Service Level Agreements (SLAs) and Operational Health.
• Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary.
• Ensure processing checklist/SOP is followed, as appropriate.
• Ensure appropriate domain participation in Change Request requirements sessions, resource estimation exercises, and internally-initiated projects.
• Provide input into contingency plan for Operations team attrition and ensure appropriate back up/coverage in place.
• Actively manage and monitor Operational Health to ensure ongoing green status.
• Adhere to Operating System guidelines and supporting POV and industry best practices.
• Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality.
• Analyze productivity data on the output of work across aligned operations to identify trends that drive operational improvement.
• Participate in identifying opportunities for automation across your client alignment.
• Drive overall quality control.
• Own initial day-to-day client escalations.
• Communicate escalations to the CSM, Operations Services Manager (OSM) and client, as appropriate, for awareness and management of further escalation.
• Support and identify opportunity for process optimization by promoting the management and sharing of knowledge and opportunities across HRFS.
• Participate and support initiatives, including support for prospects.
• Ensure awareness of the Strada control environment and manage to SOC audit expectations.
• Ensure awareness of scope per contract/SOW; raise potential exceptions to CSM and OSM.

Benefits

• Health coverage
• Wellbeing programs
• Paid leave (vacation, sick, parental)
• Retirement plans
• Learning opportunities

What This Job Offers