Parking Garage Porter - Knoxville, TN

Parking Management Company•Knoxville, TN

3d•$12 - $20•Onsite

About The Position

The Garage Porter is responsible for maintaining cleanliness, safety, and organization in parking facilities. This role ensures the garage and surrounding areas are well-kept, assists with minor maintenance tasks, and provides customer support as needed. The ideal candidate is detail-oriented, proactive, and capable of working independently in various weather conditions.

Requirements

High school diploma or general education degree (GED)
Customer service experience preferred
customer service attitude and a willing, helpful demeanor is mandatory.
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards.
Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.

Responsibilities

Facility Maintenance: Keep parking areas, stairwells, and elevators clean by sweeping, mopping, removing trash, and performing general upkeep.
Safety and Security: Demonstrate accountability by following instructions, completing tasks on schedule, and maintaining a safe work environment through proper equipment use, reporting hazards, and following safety procedures.
Customer Assistance: Handle difficult or emotional guest situations with professionalism and prompt resolution, ensuring high-quality service and responsiveness to guest needs. Maintain a positive team environment by balancing individual responsibilities, supporting colleagues, and acknowledging team achievements.
Equipment and Signage Maintenance: Ensure parking signs, pay stations, and other facility equipment are clean, functional, and properly positioned.
Incident Reporting: Document and report any maintenance issues, safety concerns, or suspicious activity to management.
Weather Preparedness: Help maintain safe walking and driving conditions by addressing snow, ice, or water accumulation in parking areas.
Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.