Garage Attendant Supervisor - Nashville TN

Parking Management Company•Nashville, TN

6d•Onsite

About The Position

The Garage Attendant Supervisor oversees daily parking operations to ensure exceptional guest service and compliance with company policies. In partnership with the Commercial Parking Manager, this role leads hiring, training, and coaching of staff, manages revenue reporting, addresses guest property claims, and ensures parking areas remain clean, organized, and efficient.

Requirements

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
High school diploma or general education degree (GED)
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.
Engage staff in decision-making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth. Promote a culture of quality by applying feedback and continuously enhancing processes, services, and leadership capabilities to support overall team success.
This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Nice To Haves

1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.

Responsibilities

Operational Oversight: Partner with the Commercial Parking Manager to manage daily parking operations and ensure efficient, high-quality service. Supervise all aspects of the parking facility, ensuring smooth traffic flow and operational readiness.
Guest Service and Issue Resolution: Respond promptly and professionally to guest concerns, property claims, and service-related issues, ensuring timely resolution and maintaining a positive guest experience.
Staff Appearance and Compliance: Ensure all associates meet uniform and grooming standards before each shift and reinforce company service expectations. Monitor attendance and timekeeping, ensuring accurate clock-in/out procedures and addressing discrepancies as needed.
Team Leadership and Communication: Lead and participate in regular staff meetings to communicate updates, address concerns, and promote alignment across the team. Foster a team-oriented work environment, encouraging open communication and collaboration among staff.
Equipment and Supplies: Manage the setup and breakdown of equipment as needed, ensuring all supplies and materials are stocked and available to support smooth operations.
Payroll and Reporting Support: Assist with reviewing payroll reports, vehicle counts, and other operational data, following up with associates to correct inaccuracies and ensure proper documentation.
Team Supervision: Oversee the garage attendant team, ensuring proper procedures are consistently followed, and hold staff accountable for meeting service, safety, and operational standards.
Safety and Risk Management: Uphold all safety protocols for both associates and guests, ensuring a secure environment, identifying potential hazards, and addressing safety concerns immediately.
Schedule: Maintain a weekly schedule of 40+ hours on-site at the account.
Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.