Gap Specialist

Exeter Finance Corp

213d • $18 - $22

About The Position

The Gap Specialist will be responsible for monitoring, reviewing and processing required functions in accordance to Gap requirements, established service levels and processes. The Gap Specialist will review, facilitate and complete Gap claims on qualifying accounts and perform the required functions within the Gap accounts in accordance to regulations, policies, procedures with responsibilities including, but not limited to, reviewing accounts identified as potentially eligible for a Gap claim, performing appropriate calculations to determine claim amount processing and received, processing accounts into and closing Gap claims which also include the development and issuing of Insurance Deficiency Letters for remaining balance collections after the Total Loss and Gap claim process is completed. Gap account processing will be performed based on verbal and written notifications of a Gap claim. Communication requirements include but are not limited to internal and external customers, gap companies, as well as vendors in accordance to requirements, policy and procedures.

Requirements

• High school diploma or equivalent.
• One (1) year of experience in servicing center environment.
• Experience in Gap claim process preferred.
• Knowledge of Gap claim regulations, requirements and structure preferred.
• General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
• Established verbal and written communication skills.
• Working knowledge of Microsoft Office Suite, including Excel and Word.
• Ability to maintain confidentiality.
• Adaptable to changes within a face paced environment.

Responsibilities

• Handle and process assigned volume within Gap claim processes for appropriate handling within established SLA.
• Service Potential and Actual Gap claim calls within established call handling and correspondence requirements.
• Complete end to end Gap claim functions with accuracy and in compliance with regulations, policy and procedure.
• Assist other departments as well as Total Loss and Insurance Repair as needed.
• Other duties as assigned.

Benefits

• Individually tailored compensation packages with competitive salary and benefits.
• Training and development opportunities.
• Team member recognition and awards.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED