GAP Product Administrator

Hub International • Irving, TX

256d • $22

About The Position

The GAP Product Administrator is responsible for the administration, operational and claims support of the GAP, ADR and VPP/Theft product offerings. This role ensures efficient policy administration, effective claims processing, and excellent customer service, while maintaining compliance with all relevant regulations. The position involves processing and managing GAP program applications, coordinating with customers and insurance carriers, handling inquiries, conducting audits, and preparing reports. The role also includes developing training materials and collaborating with various teams to enhance product offerings.

Requirements

• High attention to detail is required.
• Experience working with community bank bond / D&O / property and casualty insurance programs is preferred.
• Above-average telephone techniques and effective communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to understand policy forms and coverage descriptions.
• Organizational skills required.
• Willingness to attend educational classes is desired.

Nice To Haves

• Bachelor's degree (preferred).
• Two years of experience in P&C insurance administration, claims, automotive finance, or a related field.
• Knowledge of GAP, ADR and VPP/Theft products and administrative processes.
• Excellent communication and customer service skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Process and manage GAP program applications and ensure accurate entry into the system.
• Manage policy documentation, including issuing certificates, endorsements, and cancellations.
• Coordinate with customers, clients, and insurance carriers to facilitate claims processing.
• Provide exceptional customer service to customers, clients, insurance carriers, and internal teams.
• Post payments, issue refund requests, and assist with billing questions.
• Handle inquiries and resolve issues related to billing, coverage, cancellations, claims, and policy details.
• Assist lenders, customers, and dealerships with claims submissions and claim status.
• Conduct regular audits of GAP and policy documentation to ensure accuracy and compliance.
• Stay updated on changes in laws and regulations affecting the GAP product suite.
• Prepare regular reports on policy counts, claims, cancellations, and other key metrics.
• Analyze data to identify trends and opportunities for process improvement.
• Develop and update training materials and guides for internal and external use.
• Support clients, agents, and sales teams with training, materials, and product information.
• Manage and update the GAP administration system.
• Collaborate with product development teams, IT, and other departments.
• Gather and analyze feedback from customers, clients, agents, and internal teams.
• Perform other duties as assigned.

Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL).
• FSA available.
• Dental plans through BCBSIL.
• Vision insurance through VSP.
• Employer paid Short Term Disability.
• Employer paid Life Insurance - 2x your salary.
• 401k - Company matching.
• 10 paid Holidays.
• Floating Holidays and Personal days.
• Accrue Vacation and Sick time from day 1.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree