Gap Closure Program Analyst

Exact Sciences • Madison, WI

19h • $76,000 - $125,000

About The Position

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview The Gap Closure Program Analyst supports the Gap Closure Program Execution team in managing, processing, and enhancing gap closure programs for payer and health system customers. A key component of this role is working with large, complex data sets to ensure accurate program setup, member eligibility verification, and downstream operational readiness. The analyst partners closely with internal teams—including Revenue Cycle, Customer Care, Customer Experience (CX), and the Lab—to intake, validate, and coordinate new gap closure program orders. This includes analyzing customer-submitted files, identifying data quality issues, interpreting business rules, and transforming raw data into actionable inputs that support accurate ordering, communications, and program execution.

Requirements

• Bachelors degree in Business Administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelors degree.
• 2+ years of operational or other related experience.
• Expertise in Excel, including use of pivot table function.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis.
• We are unable to sponsor or take over sponsorship of employment visas at this time.

Nice To Haves

• Prior experience with Exact Science’s Gap Closure Program.
• Prior experience with revenue cycle or health insurance reimbursement.
• Prior experience working with Tableau.

Responsibilities

• Validate customer data files against required Cologuard ordering fields. When data is incomplete or inaccurate, proactively work with the appropriate Operations Manager or Customer Success Manager to secure corrected inputs.
• Use Tableau and Epic to run various reports to be shared out with internal stakeholders
• Oversee address verification process using Data Bricks
• Notify Patient and Provider Support of new bulk orders, including information relevant to call center when patients or providers call in with questions.
• Because most gap closure program orders are received in spreadsheet form, expertise with Microsoft Excel is required.
• Execute various ad hoc requests
• Strong proof-reading skills to ensure error-free communications.
• Identify opportunities for process improvement within Gap Closure Program Execution team.
• Exhibit flexibility and willingness to take on new assignments as they are identified.
• Self-motivated and capable of working with autonomy to drive progress on multiple projects and priorities simultaneously.
• Demonstrated success creating and delivering on a long-term vision and roadmap based on customer and business needs.
• Excellent oral and written communication skills with demonstrated ability to align stakeholders at various levels of the organization.
• Flexible toward change and can accept change to achieve objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Regular and reliable attendance.
• Ability to work on a designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Benefits

• Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level