Gap Claims Specialist

The Friedkin GroupHouston, TX
1d

About The Position

The GAP Specialist, under the leadership of the Team Leader, Claim Adjudication, will support the process to increase the profitability of the company’s finance and insurance (F&I) products and services provided to automobile dealers. The Specialist will 1) provide superior customer service to dealers, consumers, lienholders, and other customers, 2) adjust and process claims for GAP products, and 3) settle claims pursuant to company guidelines. The GAP Specialist will take action to enhance cross-functional coordination and expand internal communications within GSA.

Responsibilities

  • For each claim, verify contract information and determine coverage for vehicle specified.
  • Determine validity and reason for total loss with proper documentation.
  • Establish claim process and etiquette with customer within contract allotted time.
  • Work with customer, lien holder and insurance companies to attain required documentation.
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