GAP Claims Adjuster

GWC Warranty • Norcross, GA

361d

About The Position

The GAP/ETCH Claims Department is responsible for administering APCO's GAP Deficiency Waiver Addendum and GAP Insurance Policy programs. These products are designed to assist customers in the event their vehicle is declared a total loss, but the insurance settlement is not enough to cover the loan balance owed on the vehicle. The department is also responsible for administering claims for APCO's ETCH Registration and Warranty products, which are designed to be a theft deterrent. The GAP Claims Adjuster reviews loan and insurance documentation details to determine if there exists a loan balance eligible to be waived for GAP claims. The Claims Adjuster also determines if coverage is applicable under an ETCH Registration and Warranty, as well as field ACD calls regarding the programs and claim processes, and entry of documentation received into the GAP claims system for both programs.

Requirements

• High School Diploma or equivalent.
• Minimum of 2 - 3 years' experience in a call center with proven ability to multitask.
• Knowledge of GAP and/or Insurance Claims processes.
• Ability to handle up to 60 calls per day.
• Ability to work 1 hour of overtime when needed.
• Punctual with excellent attendance.
• Ability to work 9-6 M-F.

Nice To Haves

• Insurance license/background, compliance, or claims handling experience.

Responsibilities

• Review loan and insurance documentation details to determine loan balance eligibility for GAP claims.
• Determine coverage applicability under ETCH Registration and Warranty.
• Field ACD calls regarding GAP and ETCH programs and claim processes.
• Enter documentation received into the GAP claims system for both programs.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 51-100 employees